Privacy Policy

Introduction

At Canterbury Taxis & Cabs, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including our website and mobile application.

Please take a moment to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information: We may collect personal information that you provide to us directly when using our services. This may include but is not limited to your name, contact information (phone number and email address), and payment information.

2. Location Information: We collect your location data when you use our mobile application or request a ride. This helps us provide you with accurate and efficient transportation services.

3. Usage Information: We may collect information about how you use our services, including your interactions with the app, search queries, ride history, and preferences.

4. Device Information: We may collect information about the device you use to access our services, including the device type, operating system, and unique identifiers.

How We Use Your Information

We use the information we collect for the following purposes:

1. Providing Services: To provide transportation services, process payments, and facilitate communication between drivers and passengers.

2. Customer Support: To respond to your inquiries, resolve issues, and provide customer support.

3. Improving Services: To analyze and improve our services, including enhancing safety, security, and user experience.

4. Marketing and Communications: To send you promotional materials, updates, and news about our services, but only with your consent.

5. Legal Compliance: To comply with legal obligations, including tax and regulatory requirements.

Disclosure of Your Information

We may share your information with the following parties:

1. Drivers: We share your name, location, and ride details with our drivers to facilitate the transportation service.

2. Third-Party Service Providers: We may engage third-party service providers to help us operate and improve our services, including payment processors, analytics providers, and customer support services.

3. Legal Requirements: We may disclose your information to comply with legal obligations, respond to law enforcement requests, or protect our rights, privacy, safety, or property.

Your Choices

You have several rights regarding your personal information, including:

1. Access: You can request access to the personal information we hold about you.

2. Correction: You can request corrections to inaccurate or incomplete personal information.

3. Deletion: You can request the deletion of your personal information, subject to legal restrictions.

4. Opt-out: You can opt out of receiving marketing communications from us.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure, so we cannot guarantee the absolute security of your data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our services. Please review this Privacy Policy periodically to stay informed about how we are protecting your information